At TILLTWELVE.COM we endeavour to dispatch all orders within 24 hours of receipt. Any order received before 12:00 GMT will be shipped the same day.
We use UPS for delivery (Courier Centre within Greece).
Please select your country from the drop-down menu. The cost and expected time of delivery will automatically appear below. Kindly note that the extra cost of COD is not included in the following calculations.
If you have any questions about our delivery service please feel free to contact us at firstname.lastname@example.org.
Exchanges and returns within the European Union
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Shipping is complimentary on all exchanges.
Please make sure your items are returned new, unused and with all designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer service team by emailing email@example.com to arrange your return or if you have any further questions.
Exchanges and returns from outside the European Union
We are happy to accept all returns and exchanges. Please contact our returns department at firstname.lastname@example.org and we will send you the relevant customs documentation to accompany your return.
TILLTWELVE.COM accepts the following payment methods:
- All major Credit Cards
- Debit Cards
- Cash on Delivery (for deliveries within Greece ONLY)
All orders will be charged in EUROS. Our currency converter is for guidance only. You should contact your payment card company for exact information about their exchange rates. We are not responsible for any exchange rate or extra commission that may be charged by your credit card company. The final price you pay will be calculated and converted to EURO during checkout.
No credit card information is kept on our website. We do not get to see your credit card details.
All payments made using the card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.